How does a taxi dispatch system work?
Here is a brief overview of how our dispatch system works
A passenger initiates a ride request using a taxi app. The passenger provides location information, destination, and any specific preferences (e.g., vehicle type, payment method).
The system uses GPS or other location-based technologies to determine the user's current location.
The system matches the passenger with an available driver based on factors like proximity, vehicle type, and the driver's current availability.
The system searches for available taxi drivers in proximity to the passenger's location, either through a central dispatch center or a mobile app.
The driver receives the ride request on their mobile device or through a central dispatch center and picks up the passenger.
Passengers can track the driver's location and ETA in real-time using the taxi app or other communication channels.
The system notifies the passenger with details about the assigned driver, estimated time of arrival (ETA), and the vehicle's number.
Once the ride is completed, the driver updates the application, and the passenger makes payment using their preferred payment method (e.g., cash, credit card, mobile wallet).
The system processes the payment and provides an electronic receipt to the passenger. Drivers can accept online payments, credit card payments, or cash payments.
The system collects data on passenger preferences, ride history and other relevant metrics to improve service quality and operational efficiency.