How does a taxi dispatch system work?
Here is a brief overview of how our dispatch system works
![How does a taxi dispatch system work](https://www.fleetera.io/assets/img/1200x900/dispatch-system-banner.webp)
![Ride request](https://www.fleetera.io/assets/img/ride-request.png)
Ride request
A passenger initiates a ride request using a taxi app. The passenger provides location information, destination, and any specific preferences (e.g., vehicle type, payment method).
![Geolocation](https://www.fleetera.io/assets/img/geolocation.png)
Geolocation
The system uses GPS or other location-based technologies to determine the user's current location.
![Drivers match](https://www.fleetera.io/assets/img/driver-manage.png)
Drivers match
The system matches the passenger with an available driver based on factors like proximity, vehicle type, and the driver's current availability.
![Driver availability](https://www.fleetera.io/assets/img/driver-availablity.png)
Driver availability
The system searches for available taxi drivers in proximity to the passenger's location, either through a central dispatch center or a mobile app.
![Taxi dispatch](https://www.fleetera.io/assets/img/taxi-dispatches.png)
Taxi dispatch
The driver receives the ride request on their mobile device or through a central dispatch center and picks up the passenger.
![Ride tracking](https://www.fleetera.io/assets/img/Live-Tracking.png)
Ride tracking
Passengers can track the driver's location and ETA in real-time using the taxi app or other communication channels.
![Ride confirmation](https://www.fleetera.io/assets/img/ride-confirmation.png)
Ride confirmation
The system notifies the passenger with details about the assigned driver, estimated time of arrival (ETA), and the vehicle's number.
![Ride completion](https://www.fleetera.io/assets/img/ride-completion.png)
Ride completion
Once the ride is completed, the driver updates the application, and the passenger makes payment using their preferred payment method (e.g., cash, credit card, mobile wallet).
![Payment processing](https://www.fleetera.io/assets/img/payment-processing.png)
Payment processing
The system processes the payment and provides an electronic receipt to the passenger. Drivers can accept online payments, credit card payments, or cash payments.
![Data analytics](https://www.fleetera.io/assets/img/data-analytics.png)
Data analytics
The system collects data on passenger preferences, ride history and other relevant metrics to improve service quality and operational efficiency.